Proactive maintenance is a defined as a strategy for stabilizing the reliability of machines or equipment. Basically, it is a system designed to keep computers and networks in good working order to prolong the life of the machinery and to reduce downtimes when problems occur.
InfinIT's proactive maintenance plans fall into two categories: Monitoring Agreements and Service Agreements. Monitoring Agreements are low-cost agreements (as low as $5/month) that put all of the tools in place for remote monitoring, managed antivirus, patch management, and asset tracking. Monitoring Agreement customers receive a discount on labor, but there is no time for diagnosis and repair built into the agreement.
Service Agreements differ from Monitoring Agreements in that they incorporate a set amount of pre-paid labor time per month into the monitoring package, at very steep discounts over the standard labor rate. Service Agreements are a great way to stabilize IT costs, and to know that when minor issues arise, they are going to be dealt with by your Technical Team rather than languishing until there are enough minor problems to warrant a service call.